Questions & Answers

Help & Support

Do you need help? You can find answers to frequently asked questions in the FAQs.

To the FAQs

Request access

As a tenant with a sales reporting obligation, you can order access to this portal.

Request access

Forgotten login details

Have you forgotten your login details? You will find answers in the FAQs.

Reset password

Report sales

Do you need to report your sales but don’t know where?

To the sales report

Marketing platform

Questions about marketing? You can find more information on the marketing platform.

To marketing platform

Contact

Do you need help? Get in touch with us.

To the contact form

FAQs

User administration & communication

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Why do I have to provide a personalised e-mail address instead of a generic one like [email protected]?

Users can only be registered with personalised e-mail addresses.

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Will I receive unsolicited e-mails and newsletters from SBB Real Estate through the portal?

SBB Real Estate may not use the e-mail address you provide for unsolicited newsletters or advertising e-mails.

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Can I delete my account?

In principle, a portal with login is provided for each tenant and can always be deleted. However, the use of the cockpit is voluntary, unless otherwise specified in a rent agreement, for example. Your account will be deleted by us at the end of the tenancy. You can also request deletion at any time using the contact form.

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What should I do if I have forgotten my password or user name?

The password can be reset on the login page using the “Forgot password” button. If your account is valid, you will receive an e-mail with instructions to reset your password.

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What should I do if I’ve entered my password incorrectly multiple times and my account has been blocked?

Please contact the SBB Real Estate manager responsible for you or get in touch using the contact form.

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Can I have my contract name customised in the portal?

The name of your rental agreement cannot be customised independently in the portal. However, the designation can be customised via the contact form (max. 40 characters) can be adapted. The name you have chosen will be used exclusively for the portal and will not be used for rent invoices, for example. The change will be visible at the latest with the next entry (following month).

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I don't have access yet. Where can I apply for this?

Access can be ordered using the form: Registration form for sales reporting

Frequency data & further development

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Why don't I see any frequency data in the portal?

No frequency figures can be obtained via the portal. General frequency data is available at reporting.sbb.ch.

If you would like more detailed information, please use the contact form.

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Which services will SBB Real Estate be developing next?

The successor solution MyPortal will be introduced in 2025. At this point, the range of functions will be greatly expanded. You will be informed by us in good time.

Sales input

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What happens if I don’t report my monthly turnover to SBB Real Estate?

Under the terms of the lease agreement, tenants are required to provide a sales report every month, which must be completed on time.

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On what basis is SBB Real Estate permitted to collect sale and receipt reports?

This obligation, if it exists, is specified in the rental agreement. The tenant is not obliged to make any further disclosures beyond what is stated in the rental agreement. Any changes to the collection of sales and receipt reports must be agreed upon by the tenant and SBB Real Estate in writing.

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Can I correct past sales and receipt reports?

You can correct and overwrite any sales and receipt reports before they are invoiced as often as you wish. Once the annual statement has been submitted (each January/February the following year), the reports will be locked for processing and you will no longer be able to change them.

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Können mehrere Umsatzmeldungen mittels Massenerfassung im Portal erfasst werden?

A mass upload via the portal is not possible. If you would like this, please get in touch using the contact form. We are happy to provide you with a mass upload file which can be sent to us independently of the portal.

Support

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Who can I contact in the event of technical faults?

In the event of technical faults, please contact the SBB Real Estate manager responsible for you or use the contact form.

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Who can I contact if I have general questions about the portal?

If you have any general questions, please contact the SBB Real Estate manager responsible for you or use the contact form.

Contact form

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